Staples work from home

Job Title: Work from Home Customer Service Representative - Staples

Company: Staples Inc.

Location: Remote (Work from Home)

Are you enthusiastic about providing exceptional customer service? Do you enjoy working independently while being part of a supportive team? Join us as a Work from Home Customer Service Representative at Staples and be a part of our commitment to making it easy for our customers to buy office products.


  1. Respond promptly to customer inquiries through various phone, email, and chat channels.
  2. Assist customers in placing orders, tracking shipments, and resolving product-related inquiries.
  3. Provide accurate and detailed information about Staples products, services, and promotions.
  4. Troubleshoot customer issues and collaborate with other departments to ensure timely resolutions.
  5. Document customer interactions and transactions accurately in the company's systems.
  6. Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.


  1. Proven experience in a customer service or call center role.
  2. Excellent communication skills, both verbal and written.
  3. Ability to work independently and efficiently in a remote work environment.
  4. Familiarity with office products and basic knowledge of e-commerce platforms.
  5. Tech-savvy with proficiency in using customer service software and tools.
  6. Availability to work flexible hours, including evenings and weekends, as needed.


  1. High school diploma or equivalent; college degree preferred.
  2. Previous experience in a remote work setting is advantageous.
  3. Access to a quiet and dedicated workspace with a reliable internet connection.
  4. Familiarity with CRM systems and call center software.
  5. Strong problem-solving skills and attention to detail.


  1. Competitive hourly rate.
  2. Comprehensive training and ongoing development opportunities.
  3. Employee discounts on Staples products and services.
  4. Flexible work schedule.
  5. Supportive and inclusive team culture.

If you're a dedicated customer service professional passionate about helping others, we encourage you to apply for this rewarding work-from-home position. Submit your resume and a cover letter outlining your relevant experience.

Note: Staples Inc. is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Apply For This Job Now
Back to blog